Everything you need to know about Lumi clip-ins 🤍
Frequently Asked Questions
Product & Quality
Yes 🤍 Lumi clip-ins are made from 100% premium cuticle-aligned human hair for a natural, seamless blend and long lasting softness
Treat your Lumi clip-ins like your natural hair. Use salon-quality, sulphate-free products, avoid heavy build up and only wash when necessary. Always remove before sleeping and swimming, and store them carefully when not in use. With proper care, your Lumi Hair will stay soft and luminous wear after wear.
Yes. Lumi clip-ins are designed for both everyday confidence and special occasions. They're lightweight, comfortable and discreet, allowing you to clip them in when you want added length and fullness — and remove them just as easily at the end of the day. No long-term commitment, no ongoing upkeep
Yes Lumi clip-ins have natural thickness and density from root to ends, ensuring they blend seamlessly into your hair for a natural, effortless look
With proper care, Lumi clip-ins can last 6-12 + months depending on frequency of wear and styling
Yes. Lumi clip-ins are seamless from root to tip, designed to sit flat and comfortable beneath your natural hair
This creates a smooth, discreet blend without bulky bases or visible clips — for an effortless, natural finish
Absolutely! Because they are 100% human hair, you can curl, straighten and style them like your own hair. Just always ensure you are using heat protection and avoid extreme temperatures on hot tools
Lumi Hair is available in two lengths:
- 18inch (approx. 45cms 100g)
- 22inch (approx. 55cms 120g)
The right length depends on your natural hair length and the look you want to achieve. If you're unsure, our colour match support can help guide you to the best option for your hair
Shade Matching
Use our complimentary Shade Match support form. Upload 3 clear photos in natural lighting and our team will personally recommend your perfect Lumi shade
Take photos in natural daylight (not indoors under warm light), include a photo of your ends and one from the back
Due to Lumi's dimensional blends, most people can suit a few shades, depending on the look you are after. Lighting plays a huge part in how different our hair can look as well. You are welcome to exchange your shade if it remains unused and sealed
Shipping & Orders
We currently ship Australia-wide with tracked delivery. International shipping will be introduced soon
Orders are processed within 1-2 business days. Standard Australian shipping typically takes 2-8 business days depending on location
Please contact us as soon as possible at hello@lumihair.com.au. Once dispatches, we cannot make changes
Returns & Policies
For hygiene reasons, extensions must remain sealed in packaging and unused to be eligible for return. Please refer to our returns policy for full details
Contact us before removing extensions from the packaging seal (white zip tie). We're happy to guide you through an exchange if eligible
Confidence starts with the right match
Lumi was created to make beautiful hair feel effortless
If you still have questions, reach out — we're always here to help 🤍